Frequently Asked Questions...
General embroidery FAQ's
What is the general turnaround time?
Please allow us 2 weeks to get this prepared for you to ensure the best quality work. It takes time to digitise logos and get your approval for the size positioning etc so please consider this into your planning.
Where exactly are your locations?
We like to know what work is coming in so we prefer to have a chat before you drop off any items or pop in to save everyone time. We have a Pickup and Drop off point in Port Melbourne and work from a residence in Altona.
I work in the city and can't get away from work, Are you able to arrange pick up and drop off?
Yes, we certainly can, however, there is a small courier fee of $15 for each trip. If you want to pick up or delivery from somewhere other than the city, we can get you a quote upon request.
Can you supply me with Polo’s etc or do I have to find some myself?
YES, we can supply you with polo’s, shirts, aprons, sporting bags etc. Just let us know roughly what you are looking for and we can send you some options with pricing.
Do you have a minimum order quantity?
NO, we do not. However, some embroidery is not possible on certain items so just drop us a line and we can go through any further information.
(Excludes flexfit caps)
Do you Supply FlexFit caps?
YES we do, you can order them plain, with a logo or name embroidery.
What are the largest Sizes you can supply?
This also depends on what you are looking for but in most cases sizes 6-24 in Ladies and up to a 5XL in Mens clothing.
How Much is Set up for my Logo and is this a one-off cost?
Yes, this is only a one-off cost per logo and the setup fee is usually $50 (this can be more for very detailed logos that will be used in larger embroidery). We have recently had customers come to us who have been quoted much more but rest assured there is no difference in our quality.
Why is there a setup fee, what is it for?
Every logo that comes through the business needs to be digitized. This is where we mark out all the stitching and convert your logo manually via our embroidery software. This can take anywhere from 1 to 3 hours depending on the logo.
How Much would it be to get a name on a towel?
This is $15 per towel and you can choose from a large variety of fonts colours and generous sizes. Please see some of our examples in the Instagram tab.
Do you do Religious Stoles?
Yes, we do - prices start at $15 each and we have various logos/images you can choose from.
Do you have another Question that you want to know the answer to that is not listed? Let us know and we would be more than happy to reply.